Process chaos: information flows dry up in the company\’s \”black box\”.
Why are faulty processes repeated over and over again? Why do so many – supposedly standardised – workflows turn out to be inefficient? And why are so many processes not carried out the way they were commissioned?
In many companies, process management is treated as a poor relation – yet this management task is one of the few guarantees that many other company workflows will function. Very few companies use this opportunity to their advantage.
Whether it is the \”simple\” capture and storage of documents or the holistic documentation of projects and programmes: without functioning process management, all experience, knowledge and lessons learned vanish into the company\’s black box. Valuable, sensible decisions at senior management level are then no longer possible.
We professionalise people!
A selection from our portfolio of services:
- Status-quo analysis to determine the current and target state of the existing process-management workflows in your company
- Company-wide needs analysis
- Company-wide business-case design
- Identification of optimisation potential
- Identification of automation potential and the subsequent implementation of zero-defect process documentation to store and sustainably secure data and knowledge flows
- Implementation of measures based on describable, measurable indicators
- Where appropriate, implementation of quality management as evidence of successful delivery
- Design and delivery of qualification & certification measures for employees and senior management
- Evaluation of processes
We provide tailor-made process documentation:
Process descriptions serve different purposes:
- Training material for new employees
- Templates for IT to map into IT systems
- An overview of the value chain
- Documents for certification (e.g. ISO 9001, ISO 27001, ISO 20000-1)
- Checkpoints to ensure the process has run cleanly
Depending on the purpose, the descriptions differ. Often purposes – and therefore descriptions – can be combined, but no single description fulfils every purpose. Talk to us for a tailor-made solution.
Clear gains:
- Our guarantee: the integration of people, processes and tools:
- We implement tools for the optimal transfer and storage of data and knowledge.
- We get your people ready to apply and work with the tools every day.
- We provide you with measurable indicators for the sustainable optimisation of your process management.
- Know what\’s going on: your processes become consistently describable, communicable and therefore optimisable!
- A clear reduction in cost through holistic optimisation of individual processes.
- Dedicated contacts throughout the entire engagement and beyond.
- Sustainability guaranteed: we enable you and your company to keep applying the lessons learned successfully, again and again, after our work ends.
Consulting, training and more on process management:
- Would you like consulting on process management?
- Would you like an in-house training course? Contact us – after an initial discussion we will be happy to put together an individual offer.
