Your company put to the test: quality must be measurable!
How do you assess the quality and IT structure of a company? Are there objective metrics and indicators? The answer is yes – provided the company has sound quality management (QM) in place. Through quality management:
- operational processes are continuously reviewed and optimised,
- the systematic application of methods and techniques is supported,
- the interfaces between processes are revealed by capturing the operational workflows, and
- the onboarding of new employees is noticeably eased through the documentation of the QM system.
The prerequisite for functioning quality management is a quality strategy that creates transparency about the level of quality and quality responsibility. The quality-management processes built upon it must be defined, lived and monitored for compliance and effectiveness.
We professionalise people!
A selection from our portfolio of services:
- Support with the certification of your company, in particular to DIN EN ISO 9001, ISO/IEC 27001 and ISO/IEC 20000-1
- Developing and implementing quality-management processes
- Reviewing and creating quality documents
- Pre-audits
- Developing a quality strategy
- Definition of quality goals
- Definition of quality responsibilities
- Definition of quality-management processes
- Quality assurance
- Definition of quality indicators
- Setting quality requirements
- Measuring quality and assessing the quality achieved
- Initiating quality-improvement measures
Clear gains:
- Our guarantee: the implementation of a sound quality strategy tailored to your company.
- \”Sustainable value\”: describable quality-management processes geared towards compliance and effectiveness.
- Dedicated contacts throughout the entire engagement and beyond.
- Sustainability guaranteed: we enable you and your company to keep applying the lessons learned successfully, again and again, after our work ends.
- In short: with us you reach maximum organisational maturity and repeat your success – again and again!
We create quality with system!
Quality needs a recognised framework. We align your quality and IT service management with established standards – including DIN EN ISO 9001 (quality management), ISO/IEC 27001 (information security) and ISO/IEC 20000-1 (IT service management) – as well as the best-practice frameworks ITIL® and COBIT® 2019 for effective IT governance. This makes quality objectively measurable and verifiable, and aligns your IT consistently with the overarching corporate goals.
Consulting, training and more on quality and IT service management:
- Would you like consulting on quality management? Write to us!
- Would you like an in-house training course? Contact us – after an initial discussion we will be happy to put together an individual offer.
- Matching qualification in IT service management: our ITIL® training courses.
